Any company requires feedback, both positive and negative, for it to improve its service for its customers. Dean Woods Direct welcomes your feedback and looks forward to being able to improve its service for you.
View our Feedback Archives
In the meantime, read through a few of our recent months' unsolicited emails:
"Hi Ian, just wanted to let you know that the Roller Shoes arrived yesterday, Dec 23 - just in time! wanted to thank you very much for handling the order and helping my daughter have the only pair in Edmonton (and maybe Canada) for a while to come. It will certainly surprise her and make the day a happy one. Thanks again!"
- Walter, Wednesday, 27 December 2000 9:37 AM
"Thanks for all the good gear throughout the year !!!! Merry Christmas to all at DWD."
- Peter, Tuesday, 19 December 2000 9:24 PM
"Excellent service!"
- John, Monday, 18 December 2000 1:26 PM
"Hi Dean, Thanks, I have received the glasses and we think they're great! I can see and not get dust or glare in my eyes, much more comfy. The socks are excellent too, very happy with those. Regards,"
- Lee-Anne, Wednesday, 6 December 2000 10:47 PM
"G'day, Dean and Ian, Those sunglasses are great. The yellow lenses are very good on those bright misty days we sometimes get. Any news on Lumpy's Crack Wax ? Thanks, Ralph McIntyre"
- Ralph, Sunday 03 December 2000 8:06 PM
"Hi guys, Just to let you know, I found my order had been delivered when I got home from work.That's about 24 hours, Wang to Brisbane. Could it get much quicker? BTW the shorts are good, quality and fit is great - will have to look at a jersey for later on. Thanks."
- Matt, Thursday, 23 November 2000 2:15 PM
"Wow what an invaluable service! There are so few sites on the internet anymore that are willing to give advice without charging - your site has been great!"
- George, Friday, 10 November 2000 11:37 AM
"dear Dean, I purchased a Pave' saddle from you a week or so ago. I have now done 500kms on this saddle and I am very satisfied with its performance. Without going into too many gory details hitherto i had some very "sore" saddle sores. Perhaps I should have spent some time off the saddle to clear things up but obsessions being what they are.... Any way, the sores have all but gone as the Pave' saddles performance correlates well with the manufacturer's claims. Thanks."
- David, Wednesday, 1 November 2000 9:19 AM
"Dean, Thanks for the advice 3 months ago on petroleum jelly as a chamois cream base. I got my chemist to mix a tube of Betadine Ointment 50% in 400g petroleum jelly. It worked a treat on the 4400km crossing of Australia - Perth to Sydney. You may wish to pass this mixture on to others. Thanks again."
- Brian, Monday, 30 October 2000 11:55 AM
"Dean, Just wanted to say thanks for the great service. I ordered the pedals on Monday and received them yesterday (Tuesday). Even with a $20 discount voucher I couldn't buy a set of equivalent pedals over the counter here in Brisbane for a cheaper price. Look forward to buying stuff from you in the future. Martin."
- Martin, Wednesday, 25 October 2000 1:10 PM
"just a short message, to say. this was the first time i gave ordered, anything over the internet. it is very convenient, and i was very impressed, with the prompt delivery, of my goods."
- Wayne, Wed, 18 Oct 2000 19:56:42 +1000
"Chaps! I've not visited for many months now, and the development of your site is astounding. I can still remember when you first went on-line and you've got so much to be proud of!! When can we buy shares!!!"
- Dave, Saturday, 7 October 2000 4:15 PM
"Just a quick one to say thanks for the delivery of my tyres and tubes. This was a first for me and it worked extremely well. I will be using the internet for all my future orders as it is quick and convenient and I can make my purchases at any time."
- Dave, Thursday, 28 September 2000 10:02 PM
"Dean and team, just wanted to write a quick note to say thank you. I ordered my package yesterday at 3pm and arrived at work today to have the package sitting on my desk! I really appreciate the service and, rest assured, I will be telling my mates about it too. Keep up the good work."
- Phillip, Thursday, 14 September 2000 10:54 AM
"I was skiing last week with your WindStopper® vest and headband and found them fantastic. If you can find a way of targeting this market you should sell more products because you can do away with the bulky clothing. Regards."
- Geoffrey, Friday, 25 August 2000 5:45 PM
"Hi there. I recently bought some clipless pedals and lights from your site and talk about great value and speedy delivery! Now, if you could only start selling some MTB shoes to go with the pedals. Thanks, Tim."
- Tim, Wednesday, 23 August 2000 10:50 AM
G'day Tim, MTB and Road shoes will be available in 5 weeks time. It will be worth the wait! Cheers Ian.
"Dean & Ian, I want to thank you guys for having the vision and courage to provide Australian cyclists with quality products at a competitive price. It is a shame that these larger distributors have to revert to dirty tactics to save their own flailing back sides. Where there is a challenge and you persevere you will come out stronger."
- Paul, Tuesday, 8 August 2000 8:10 AM
"Dear Dean & all at Dean Woods direct. I just want to express my satisfaction with the products I have just purchased via your web site. I found your site easy to use and the speed in which I recieved the package by post was excellent. All goods arrived very quickly & in perfect order. Can I ask when you might feature more clothing i.e:nicks & shirts,and also saddle pouches etc.... Once again thankyou for your outstanding service.I will most certainly use your site again & recomend you highly.... Regards."
- Jeff, Tuesday, 8 August 2000 6:52 AM
"Good on you. Stick to your guns and you will prevail. It would seem that the restrictions are restrictive trade practice and possibly against the law. If your actions result in cheaper products to the consumer then so be-it. In many cases bike parts prices are outrageously expensive. I thought that in a capitalist democracy fair competition was what supposedly kept prices in check and prevented exploitative behaviour."
- Bern, Friday, 4 August 2000 5:21 PM
"Hi guys. I just want to let you know that I do not approve of the stance taken by mags such as Bicycling Australia and when my current subscription runs out I will not be renewing. If they are taking that stance on advertising, how is their editorial being affected. Will their be unbiased reporting of events, new products, etc or will they just become an outlet for their advertisers that we must pay for. I believe that the approach taken by DWD is the way to go and I would encourage you to get all your subscribers to pass your newsletter on to all cyclists they know and encourage them to subscribe. That way you may end up with a far greater circulation than a mag such as Bicycling Australia would ever deliver. You may also want to provide key links to cycling news and manufacturer sites so that your subscribers get even better value added services thru a subscription. Thru that you may even end up being an alternative source of news etc for Australian cyclists to the mags. Cheers for now and keep up the good work."
- John, Thursday, 3 August 2000 4:02 PM
"I use your mail order servic due to: * internet/telephone being the easiest method of shopping for me, and * your prices, products and service. I am a subscriber to Bicycling Australia and I am a member of Bicycle Victoria and I cannot understand their attitude. As a consumer this dropping of your ads appears to be a form of censorship from a organised cartel/monopoly who obviously have had it too good for too long. I have the right to information as to whoever has the best price, products and service combination. As long as you continue to have the best combination the I will continue to purchase from your company as will an increasing number of my fellow riders. Best regards."
- Gerard, Thursday, 3 August 2000 3:56 PM
"Hi Guys, I have just received the tool kit, WindStopper® vest and socks ordered from you yesterday. (unfortunately the weather is FANTASTIC this week here in Melbourne, so I wont get to test the vest just now.) Along with the booties (which my sister purchased for me), and are fantastic!!, I will enjoy my riding even more.I fully support what you are doing here, and by the looks of your feedback page so too does everyone else.Keep up the good work and I look forward to making more purchases with you. Regards."
- Shane, Thursday, 3 August 2000 10:57 AM
"Hi guys. I just want to let you know that I do not approve of the stance taken by mags such as Bicycling Australia and when my current subscription runs out I will not be renewing. If they are taking that stance on advertising, how is their editorial being affected. Will their be unbiased reporting of events, new products, etc or will they just become an outlet for their advertisers that we must pay for. I believe that the approach taken by DWD is the way to go and I would encourage you to get all your subscribers to pass your newsletter on to all cyclists they know and encourage them to subscribe. That way you may end up with a far greater circulation than a mag such as Bicycling Australia would ever deliver. You may also want to provide key links to cycling news and manufacturer sites so that your subscribers get even better value added services thru a subscription. Thru that you may even end up being an alternative source of news etc for Australian cyclists to the mags. Cheers for now and keep up the good work."
- John, Wednesday, 2 August 2000 9:51 PM
"Read the article in 'that' cycle mag. Not very pleasant. The old power game.(They will lose my subscription). You provide a great service, with great service. I'm very pleased and impressed. Your prices are very good. Keep up the good work. I am a very happy customer. Regards."
- Bob, Wednesday, 2 August 2000 10:17 AM
"Delay with the order? WOW, you guys were great!! I ordered the light for my husbands birthday (which was on Sunday, I was crook with the flu, all the week before) and was amazed that this morning a parcel was delivered here and my children could take it to his school/work. Thank you for a very prompt and efficient service, believe me when I say I will pass on praise to other "bikies"! Again, Thanks."
- Sue, Tuesday, 1 August 2000 10:18 PM
"Hi DW Direct. I have just received my goods and am most impressed with your excellent service. Many thanks for the promptness of the reply (I only ordered on Sunday night!!). Congratulations on your efforts."
- Sue, Tuesday, 1 August 2000 5:28 PM
"Dean, Have you spoken to Mr Fels and the ACCC? Surely you are suffering from anti-competitive behaviour? http://www.accc.gov.au/ Regards."
- Pat, Tuesday, 1 August 2000 4:39 PM
"Good on ya Dean. Stick it "up em". Nice to see someone with the drive to pursue their business strategy in the face of entrenched interests. I am a recent first time buyer from your site and while I only bought Five MTB tubes the service was fast, efficient and the product was first class. The fact that the price was approx 30% off usual retail, for (in this case) products which do not have the features yours have, was a bonus. I am referring to the non removable valve seal which on other brands I have tried has at times resulted in total loss of air when you unscrew the little rubber valve cap. On the basis of the quality and the price , I will be back for any future cycling bits needs. Keep up the good work and "Don't let the bastards grind you down"either in English or Latin."
- Morgan, Tuesday, 1 August 2000 10:35 AM
"Dean & Ian, I couldn't agree with you more regarding the advertising bans placed by the two magazines. Currently as a subscriber to Bicycling Australia, (having been one for many years) I have found it an informative magazine on new products and as a resource for comparing products & prices. However when my current subscription finishes I will not be renewing, as the question must be raised as to how impartial the product review's are or they just keeping the advertisers happy. I thought a publication such as BA represented all riders, even those who want to cycle at a reasonable cost. The internet and overseas magazines have educated all cyclists on how severely Australian's are being ripped off, often paying 2 to 3 times the overseas price (once converted) for last seasons stocks. I look forward to continuing my support for Dean Woods Direct and are eagerly awaiting the arrival of MTB shoes which I can finance with what was to be BA's subscription renewal money."
- Jong, Monday, 31 July 2000 8:32 AM
"I read Ian Wellwood's letter in BV News and I am hopping mad at BV attitude in acting above the law in restricting the advertising of legal and genuine products. If the approved distributor can be undercut then it means that they are ripping off the consumer. I am not a fan generally of direct marketing as usually the saving does not make up for the "postage" however I note that your shipping cost seems pretty reasonable and I will be looking regularly to find things I can buy to support you and to spite BV. I am a BV member and while I will keep my membership for the insurance I will do everything I can to avoid buying any of their services and discourage others from doing so. I am just so mad at their attitude. As far as I am concerned their attitude has had the opposite effect that they intended. It has turned me against them and towards you."
- David, Friday, 21 July 2000 7:58 AM
"Ian/Dean, Just a quick note to let you know that I received the DWD BOOTIES about a week ago & they are outstanding. I don't know how I have survived in Canberra to date without them. Ian, I know you had some doubt on the size being applicable to my rather large foot but they are perfect - the close fit is specially good for below zero Canberra mornings (and days) - which are all to common at the moment. Again, thanks."
- Keith, Monday, 17 July 2000 6:36 PM
"Hi there, Got my (actually my little boy's!) Blitz scooter this morning. Thanks for the super-quick service! By the way, I read about some of the problems you had initially with competitors (and magazines) trying to squeeze you out. I've always thought a good mail-order shop is just what the industry needed so it's good to see you guys are still here. Hope the business is booming! Cheers."
- Matt, Wednesday, 5 July 2000 3:26 PM
"My goods arrived this morning, less than 24hrs after I ordered them. Fantastic service! Thank you very much."
- Wayne, Thursday, 29 June 2000 9:16 AM
"I recently made my first purchase via your online system and found the service brilliant!"
- Anon, Tuesday, 27 June 2000 6:27 AM
"Dear Ian and Dean, just wanted to let you know how happy I am with my new Giyo Floor Pump. I was skeptical at first that this would outdo my previous brand of floor pump, but I am happy to report that this pump rocks! Getting my race tyres (new Panaracer Stradius from DWD BTW!) to 120psi has never been easier. Congratulations on another fine product line. PS I am thinking about buying another one as a spare, because at this price it would be a great asset for our Club at their races - it's amazing how many riders need to pump their tyres up just prior to a race!"
- Brandon, Saturday, 17 June 2000 12:13 AM
"Dear Dean / Ian, I called this morning regarding a suspected blown globe on my HL500 light. Further investigations revealed dirty contacts on the globe pins. This was easily fixed by cleaning with steelwool. I hope this may help with any similar problems in the future. Thanks for your help & keep up the good work."
- Adrian, Friday, 16 June 2000 11:12 AM
"I read the recent BV Newsletter where they stated your advertising had been cut due to pressure from the big boys. I think this is uncompetitive and you will receive my business when I next need something."
- Warwick, Thursday, 8 June 2000 3:02 PM
"Dean, Thanks for your quick reply on the shoes. I think what you're doing for cyclists is wonderful! Just saw your special on groupsets. Was wondering how much the road groupsets were going for, in particular the 105 groupset? Cheers."
- Mary, Monday, 12 June 2000 12:32 PM
"Ian & Dean, another order delivered sucessfully to the other end of the country, right products, right price, right on time (considering it's Darwin). You will have to be carefull now or you'll be getting a reputation....for excellent service!! Seriously though, it's a pleasure dealing with Dean Woods Direct, far better service than any bike shop I've been to in Sydney, Melbourne, Canberra or Darwin. Thanks again."
- Sean, Wednesday, 7 June 2000 8:32 AM
"Dear Ian and Dean, I am with John on the WindStopper® vest... should have invested in one earlier, I have some very envious cycle buddies who are wishing they too had bought one (don't worry I have told them where to get one). Also, I can't thank youenough for your unparalelled customer service during the "difficult" delivery of my WindStopper® vest and DWD socks after Aust Post did their marvellous disappearing trick with the first package (and if it ever turns up I'll send it straight back!!). Warmest Regards (thanks to the vest)."
- Tom, Sunday, 28 May 2000 9:10 PM
"Hi Dean, Thank you for the prompt service associated with our recent purchase of two WindStopper® Vests. My wife and I agree that we should have invested in these three winters ago. Keep up the good work! Regards."
- John, Sunday, 28 May 2000 4:33 PM
"what a great site, this is just what i have been looking for. i will soon be purchasing quite a few items, but in the meantime can you please add me to your mailing list. thanks."
- William, Sunday, 28 May 2000 3:39 PM
"Dear Dean, I ordered a Smart Rechargeable Headlight System on Tuesday morning to my great surprise it arrived on Wednesday at 8:00am! I thought I would write just to congratulate you on this fantastic effort. My bike light is now fully charged and I'm riding through the early morning, and night time Melbourne traffic a little more safer and a little more visible. I have already recommended your site to a couple of friends, keep up the good work and once again thanks. Regards."
- Roger, Friday, 19 May 2000 8:38 AM
"Hi guys, I just recieved my first order from your company..I am very impressed - your phone manner was outstanding, and the combination of price and product was great. However, could I suggest that it might be a good idea to offer the customer a cheaper form of postage, so that those who can wait the day or two, can save a buck or two? My parcel was sent express, and in my situation that wasn't necessary.. Just a thought, hope this helps. Talk to you next time!"
- Matt, Thursday, 18 May 2000 9:23 PM
"Dear Dean, Thanks for the replacement anchor bolt for Andrews Tranz X Suspension Seat Post Model JD-515. He has just fitted it and it is working beautifully!!! We will be recommending your online cycle shop to all of our cycling friends. Again, many thanks. Cheers."
- Dianne, Friday, 12 May 2000 7:43 AM
"Dear Sir, Thank you for forwarding the ordered parts. Yes, everything I ordered arrived in good order and the goods are excellent. Thank you once again. I will recomend you to all my friends."
- Theo, Saturday, May 06, 2000 6:50 PM
"Firstly, congratulations on a great web site. I have already purchased a cordless bike computer and was impressed with the price and the quick, hassle free delivery. Well done ..."
- Todd, Monday, 1 May 2000 6:23 PM
"I've just checked out your web site - congratulations in leading the way in this form of retail. And the prices look terrific! ..."
- Ross, Friday, 28 April 2000 4:19 PM
"Hi there. First and foremost - GREAT E-commerce site!!!!!!!!!! Many others could take a lesson from yours for clarity, navigation and simplicity plus great speed!!!! I certainly will use your site shortly, once I figure out exactly what I need (PS saw your Ad in Cycling Australia) ... I will be back! PS I wish you every success, because from what I have already seen it is obvious that the site has been put together very well (who did it?). Finally Australia has a viable (great pricing!@#@!@!@!!) easy way to track down those favourite toys ... PPS There is no reason why you can't become the amazon.com of Australian cycling ..."
- Jason, Thursday, 27 April 2000 2:12 PM
"Dean and staff. Just to let you know that I have recently replaced both my brake and derailleur cables with the Gore Ride On cables. In a word SENSATIONAL!! These would have to be the best value upgrade anyone can make to their bike. I have fitted them on my mountain bike but will also do the same on my road bike when the time comes. Congratulations on a great product at a great price (great service too!)."
- Kevin, Wednesday, 26 April 2000 10:34 PM
"GREAT Site."
- Shane, Wednesday, 26 April 2000 9:03 PM
"HI DEAN, I HAVE TO SAY THAT THE BUSINESS YOU'RE RUNNING GOES A LONG WAY TO BRINGING CYCLING BACK TO THE PEOPLE, IT'S GREAT THAT WE HAVE THE OPPORTUNITY TO ASK YOUR DIRECT ADVICE IN RELATION TO TRAINING AND OFFER QUALITY PRODUCTS AT A MUCH MORE REASONABLE PRICE ... THANKS FOR YOUR TIME AND FOR YOUR SERVICE TO OUR GREAT SPORT."
- Costan, Thursday, 20 April 2000 4:08 PM
"Dear Dean and Ian. Thank you for your prompt attention to my recent order, I am impressed, and you can be assured that I will be promoting your service to others. I'm aware that you have been refused advertising fully in "Bicycling Australia" and "BVnews", however I'm sure that, like myself, others who have experienced your service, will provide worthwhile "word of mouth" promotion for you - especially after experiencing the efforts of "main stream" dealers/distributors in the past. Thank you, and Best Wishes."
- Lindsay, Thursday, 20 April 2000 1:06 AM
"Hi, I have purchased most of my accessories for my Bike from yourselves. Great web site. Keep up the great work!!"
- Adam, Monday, April 17, 2000 7:40 AM
"Hi Ian and Dean, I think your web site is great and I hope you can get some more "big name" items online. Going direct is the way of the future and being one of the first isn't easy, esp in a small market like Australia!!! As I need things I will be sure to check you guys out first, as well as tell others."
- Rod, Wednesday, 12 April 2000 7:14 AM
"Hello Dean, I just want to thank you for the way you treated our daughter Gema Williams on the Murray to Moyne, you may not remember her, she was the young girl with the Euroa Cycling Team, and after her ride with you on Saturday, that was before Pyramid Hill, all we heard from her was how great it was that you talked with her about cycling. The next day was also a treat for her when she meet up with you again in the lead bunch before Port Fairy and again you acknowledged her. As a dad who tries to support and help his daughter with her chosen sport, I can only thank you for showing her a very human side to the sport, that is I am afraid is missing from many top sports men and women these days. Again thank you."
- Steve, Monday, 3 April 2000 10:09 PM
"... The web site is terrific, I hope you do very well with it, Australia needs something like Nashbar and Performance."
- Matt, Sunday, 2 April 2000 10:33 AM
"... Great new website."
- Lee, Friday, 31 March 2000 5:33 PM
"... WOW nice site! ... I assume you will be in the 2000 Olympics. All the best and I hope you get some GOLD."
- Greg, Tuesday, 28 March 2000 2:17 PM
"Hi, Just like to be added to your e-mail list, great site and the discounts are great!!!! looking at purchasing a lot of your products through your site."
- Richard, Tuesday, 28 March 2000 12:51 PM
"Thanks for the much improved website. I hope it is a success for you."
- David, Monday, 20 March 2000 8:30PM
"Hi, thanks for your great site."
- Linda, Sunday, 19 March 2000 5:29 PM
"Hi there, congratulations on a great website. Love it and it gets me motivated to purchase."
- Vittorio, Friday, 17 March 2000 2:58 PM
"Like your new site layout."
- Ian, Thursday, 16 March 2000 11:30 AM
"Well done Guys. The new web site looks great !!! Keep up the good work."
- Scott, Tuesday, 14 March 2000 9:21 PM
"Congratulations. Your new Web pages look great, load fast and are colourful. Your prices are very good also. I look forward to ordering items from you from time to time, as I have done in the past, and as the need arises."
- Harry, Monday, 13 March 2000 12:56 AM
"Gidday Boys. The new site is great - easy to use and loads quickly. Your new webmaster has done a good job. Look forward to getting some more stuff off you."
- Peter, Monday, 13 March 2000 7:48 AM
"Great site! Well worth waiting for."
- Bill, Saturday, 11 March 2000 11:09 AM
"Hi guys, I have just had a look at the new web site and thought that I should pass on some feedback. Congratulations! The new site not only looks fantastic but is extremely user friendly. I will certainly be using the site to place my orders this year as you have made this such a simple process. Thanks again for the great site and regular updates."
- Andrew, Friday, 10 March 2000 5:12 PM
"That's definitely an improvement there guys. What's the situation with anything not listed? Should I ask if you carry them or can get them? Or is it what-you-see-is-what-we've-got? I was after a set of Spinergy SPOX for my road bike sometime in the near future."
- Carl, Friday, 10 March 2000 11:28 PM
6-8 Handley Street (PO Box 654) Wangaratta Victoria 3677 Australia.