6-8 Handley Street (PO Box 654) Wangaratta Victoria 3677 Australia.
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Any company requires feedback, both positive and negative, for it to improve its service for its customers. Dean Woods Direct welcomes your feedback and looks forward to being able to improve its service for you.

View our Feedback Archives

In the meantime, read through a few of our recent months' unsolicited emails:



Name/Country: Dave, Australia
Email :
Home Page :
Comments : By the way. Grreat web site. I've been looking for something to replace wiggle.co.uk since moving here last year. Thankfully I've come across this web site. Regards,

30 December, 2005 at 03:45:09



Name/Country: Graham, Ballarat, Victoria
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Comments : Dean The forks have arrived today. This is my 1st dealing with you & I have been very impressed by your service. You even reply to emails. Very professional !! Thank you
13 December, 2005 at 17:21:21



Name/Country: Ben, Melbourne, Australia
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Comments : Hi Dean, The pedals arrived this morning. Thanks alot. I look forward to doing business again,
11 December, 2005 at 18:54:06



Name/Country: Darryl, Australia
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Comments : Hi just wanted to thank you for the quick delivery of the Bob Trailer, used it yesterday for my weekly shopping, went very well, should have bought one of these years ago. :)
08 December, 2005 at 02:02:27



Name/Country: Matt, Australia
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Comments : Dean, the trailer has arrived and all is good. I am very pleased with the service and will recommend you and your company to my mates. All the best, Matt
05 December, 2005 at 17:45:43



Name/Country: Marcus, Fiji
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Comments : thankyou for the goods which arrived via post very quickly.
04 December, 2005 at 15:26:46



Name/Country: Rory, Melbourne, Australia
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Comments : The repair stand arrived today – it is excellent. Many thanks for your prompt service & good price. Regards
03 December, 2005 at 18:26:59



Name/Country: Debbi, Australia
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Comments : Thank you Dean, I am sorry I did not email back. Thank you they arrived a day later. The service your company supplies is great. I am recommending it to others. Thanks again Debbi
29 November, 2005 at 14:57:27



Name/Country: Anne, Australia
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Comments : I have never purchased via Mail Order before and all my whole experience with you was great! Thank you for making one little girl's Christmas!
16 November, 2005 at 17:48:32



Name/Country: Gary, Australia
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Comments : Hi, The order arrived this morning.............. Fantastic service!!! I will definitely buy from DWD again in the future. Thanks & regards............ Gary
15 November, 2005 at 17:35:08



Name/Country: Dan Thomas, Australia
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Comments : Afternoon Dean Woods I spoke to yesterday regarding campeg chains and cassettes. I'm delighted to hear that you could get the parts we had ordered and even more grateful of the service you provided! It's the first time we have ordered through you guys and it now won't be the last. Cheers and keep up the good work. Dan Thomas
08 November, 2005 at 20:54:30



Name/Country: Bernie, Australia
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Comments : Dean, The bike trailer arrived on Tuesday and is a great success. The ones I have seen here for a minimum of $510.00 to $840.00 do not have the options of this one. I collected my children aged 4.5 yrs and 2.5 yrs from Kindy this week and it was a great hit. We are yet to venture out on a full-blown family excursion but so far we are very impressed. Thankyou for your help Cheers
02 November, 2005 at 14:24:47



Name/Country: Richard, Torquay, Australia
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Comments : i Just a quick message to say the Bike Tower arrived without probs during the week. Thanks again for the prompt service. Regards
30 October, 2005 at 18:35:53



Name/Country: N.O'D, Mt. Martha, Australia
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Comments : Hi Dean, just like to take the opportunity of thanking you for the great service received recently when I purchased a pair of Campagnolo wheels.
25 October, 2005 at 16:17:56



Name/Country: Andrew, Australia
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Comments : Thanks Dean, That’s great news – the Netti stuff is good. It was pretty chilly again in Perth this am so I got to test the whole lot! I’ll definitely be doing business with you again.
24 October, 2005 at 17:00:49



Name/Country: Allan Garbutt,
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Comments : Hi, I bought a Diamondback cycle from you about 12 months ago. Since then it has done about 4000k. (me too) It is still in good condition and has performed really well. I am very satisfied with the bike. Tyers and brake blocks have been replaced, but other than that it is still in the same condition it was when I bought it from you. I thought that you might like this feedback. Regards,
17 October, 2005 at 00:18:20



Name/Country: The Dockerys,
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Comments : Thank you so much for your response, it is so much appreciated to find a person who can be bothered with customers through email, a rarity in our case. We look forward to your reply.
17 October, 2005 at 00:16:51



Name/Country: Darryl Bryant, Australia
Email :
Home Page :
Comments : Hi just wanted to thank you for the quick delivery of the Bob Trailer, used it yesterday for my weekly shopping, went very well, should have bought one of these years ago. :) regards Darryl
30 September, 2005 at 22:22:16

"Dear Sirs,I would like to advise you that I have received the goods I ordered. Also, I would like to thankyou for your excellent service processing my order and I have no hesitation in using your service again and I will be recommending your service to my friends. Thankyou"
- Graeme, Wednesday, 21 September 2005 3:34 PM

"Hi Dean. Just some feed back regarding your service and the BOB trailer you supplied. I was most impressed with your level of service from the quick responses to my initial queries to the rapid delivery of the trailer and extra parts. And I am amazed to be able to say the trailer is even better than I hoped for. It is money very well spent. I am a designer and had seriously considered constructing my own trailer. I can see how much development has gone into the BOB and could not have come close to a comparable quality item for the price. Its handling is nothing short of amazing. – it really does follow through the narrowest of spaces and I am often virtually unaware it is attached. (I know the blurb says that but I was a little sceptical). I needed a ridged weather proof box for my trailer and found a clear 80L litre ‘ Willow’ plastic container with lid at the local hardware store. It fits very neatly (and looks good) with no modification or drilling and attached with two ocky straps to the container base (there are 2, tiny, convenient holes under the handles at each end) which means there is no interference with lid operation. All in all I am very satisfied. Thanks"
- James, Wednesday, 21 September 2005 1:25 PM

"Hi Dean. Placed an order yesterday just before lunch for this toolkit and received it this morning. Mate that's a fast delivery. Very happy with it and your stores service. Keep up the good work champ. Regards"
- Andrew, Wednesday, 21 September 2005 10:13 AM

"Dean, thanks, bars arrived the day I sent the message. My son is delighted with them."
- Mark, Wednesday, 21 September 2005 7:23 AM

"Goods received and I'm rapt with them and the speed of delivery. Thanks, and I'll definitely use you store again. Regards,"
- Shane, Tuesday, 20 September 2005 6:53 PM

"Hi Dean Woods and Ian Wellwood. Just wanted to say thankyou for your prompt, efficient and courteous service. I received my pedals on Friday and enjoyed rides on both Saturday and Sunday. Well done and I wish you both safe and happy cycling. Regards"
- Alan, Monday, 19 September 2005 11:03 AM

"Hi Dean, the gloves arrived on Friday. Thanks for your wonderful and efficient service,"
- Simon, Wednesday, 13 July 2005 10:13 PM

"Very impressed with your service - received my helmet this morning. (Placed order Sunday 2.17pm) Thanks! Kind regards,"
- Andrew, Tuesday, 12 July 2005 3:44 PM

"Thanks Dean, Just like to say that the Felt 650 is awesome. Thanks for all of your help. Dean Woods Direct certainly deserves its great reputation for service and customer satisfaction. Cheers,"
- Chris, Wednesday, 29 June 2005 9:31 AM

"Dean, The Minoura RS 4000 work stand arrived to day. I'm pleased that I spent the few extra dollars and upgraded to this model. ,"
- Edward, Thursday, 16 June 2005 9:47 PM

"dear dean woods direct, I would just like to say how fantastic your online shopping service is.I ordered a large item on saturday,upon getting home from work on monday afternoon package was waiting for me. "outstanding" keep up the good work, regards,"
- Andrew, Monday, 30 May 2005 6:28 PM

"Hi, I ordered some Cat Eye lights from you on Monday and received on Tuesday! Thanks for the fantastic service. The lights themselves (an LD1000 rear and an EL500 front) are absolutely brilliant. No pun intended! Cheers."
- Ed, Thursday, 19 May 2005 10:24 AM

"Just wanted to thank you for the prompt service – the package of lights arrived here in Canberra this morning – amazing! Again, thank you."
- Trevor, Wednesday, 18 May 2005 10:31 AM

"Hi all, Just wanted to say thank you for your speedy response to my order. I received the roller shoes i ordered for my son today and i am really pleased with them. Certainly cant complain about the ordering and delivery response. Hope to be able to deal with you again in the near future. Many Thanks."
- Chris, Monday, 16 May 2005 4:52 PM

"As you might have guessed from my repeat business I am a real fan of DWD. I was discussing your business with my wife last night, saying that it is a great business that allows the preservation of rural lifestyle but tapped into the growing cycle market (the Sunday Beach Road ride is enormous these days). You guys maintain a catalogue of high quality items and great service. Best wishes."
- David, Wednesday, 9 February 2005 12:49 PM

"Hi guys, well I'm not a customer yet but that is going to change shortly I hope, I'm looking at purchasing a new road bike but I am on a very limited budget, so far my choice is pointing towards a Felt F80. How do these stack up against other bikes in that price range? I also want to congratulate you on a great web site, it is one of the best, easy to navigate and get through, keep up the good work!"
- Ross, Saturday, 29 January 2005 2:02 PM

"Dean, thanks heaps for the great service - firstly in sourcing the 10 speed Ultegra cassette, and secondly, in getting it sent to me so quickly. It arrived (with a day to spare) in time for the Alpine Classic, where it was put to very good use. I'm impressed."
- Chris, Thursday, 27 January 2005 9:47 PM

"I've recieved my Felt Q600 on Friday, just after I recieved your previous e-mail, I can't believe how fast that was! I've been riding it and fine tuning the parts since then and hardly had time writing to confirm I've recieved it thank you so much, it really is great to shop at your store, cheap and with the free delivery even satisfied."
- Clinton, Monday, Sunday, 23 January 2005 10:07 PM

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