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 Any company requires feedback, both positive and negative, for it to improve its service for its customers. Dean Woods Direct welcomes your feedback and looks forward to being able to improve its service for you.
View our Feedback Archives
In the meantime, read through a few of our recent months' unsolicited emails:
 Name/Country: Donna, Australia
Email :
Home Page :
Comments : Hi Ian,
thank you for your prompt attention to the orders I have made recently. I
appreciate it very much and the quality of the goods is great.
I have had no trouble at all with them.
I recently ordered a cluster, which I am at the moment waiting for. Do you
by any chance have in stock chain rings? My son competes in U19s and was
wanting a 44 tooth chain ring, Shimano, and has had a lot of trouble with
the local bike shops. If you don't stock them, would you know of a
supplier that I could contact please.
Thank you for your help
Kind regards
Donna
17 December, 2006 at 00:39:11
Name/Country: Donna, Alstonville, NSW, Australia
Email :
Home Page :
Comments : Hello,
I would just like to thank you for your prompt supply of my order. It is
great to know that I am dealing with such helpful people. I have been
extremely happy with the goods when I have received them, and I have never
had to wait too long for them to arrive.
thank you again,
Kind regards
donna
10 December, 2006 at 23:05:55
Name/Country: Aussie Steve, Australia
Email :
Home Page :
Comments : I have been using this product on my daily commute...
since Easter 2006. 115 dB gets a motorist's attention. Walkers on shared paths also notice the short loud toot.
I have been touting (screaming) its benefits for a while on cyclingforums.com,
and I am absolutely rapt that you guys are offering it at such a reasonable price.
Fantastic effort, and I hope you get lots of sales of this and other items on your site.
keep up the good work
Aussie Steve
08 December, 2006 at 01:58:14
Name/Country: Majura, Australia
Email :
Home Page :
Comments : Great price, easy to use on-line shop and fast delivery.
I'll be looking to you guys again before I look at OS stores!
05 December, 2006 at 21:34:22
Name/Country: Lynley, Western Australia
Email :
Home Page :
Comments : Hi,
Just want to thank you for calling me so promptly with regard to the
delivery of the Tyre Truing Tool I ordered for Christmas.
Even if I could purchase the present from elsewhere, I am convinced
that Dean Woods is the place to buy from because of your honesty and
terrific customer service.
So, thanks everybody, look forward to hearing from you in February!
Merry Christmas,
Lynley
04 December, 2006 at 17:36:25
Name/Country: Barry, Illawarra, NSW South Coast
Email :
Home Page :
Comments : Guys,
I placed an order for a Selle Italia seat on Tuesday morning and it came yesterday - how good is that.
Thanks for the excellent service.
Regards,
Barry
22 November, 2006 at 17:19:22
Name/Country: Kim and Gayle, Qld, Australia
Email :
Home Page :
Comments : Hi Dean and Co,
The Merida Road 240 made it to Atherton today. We have a very excited 8
year old girl pedalling like a loon on our wind trainer at the moment.
Thanks heaps for the bike, it went together well straight from the box.
Lookiing forward to many great rides with our little girl.
Regards Kim and Gayle
20 November, 2006 at 21:01:25
Name/Country: Julie, Australia
Email :
Home Page :
Comments : Thanks very much for the rental of the bikes over the weekend, most
managed around 106 km so we are very proud of our efforts!
The bikes were great, and very well equipped with extras.
We are all keen to do the same next year.
Thank you!
Julie and the girls
18 October, 2006 at 22:24:30
Name/Country: Brad, Spring Hill, Qld, Australia
Email :
Home Page :
Comments : Thanks Ian. I set it up last night and had it crankin'. It's awesome - I'm very pleased I bought the sweat net too.
Cheers
= BRAD
16 October, 2006 at 23:49:44
Name/Country: Matt, Australia
Email :
Home Page :
Comments : Hi Dean
Ordered some Shimano shoes over the phone yesterday from Portland, Victoria at 5PM and recieved them today at 9AM.... Fantastic service and friendly staff. Thankyou Again
Matt
08 August, 2006 at 19:55:27
Name/Country: John, NSW, Australia
Email :
Home Page :
Comments : Dean - thank you for such fantastic customer service, regards, John
07 June, 2006 at 04:48:28
Name/Country: Ray, Australia
Email : arbelec@actewagl.net.au
Home Page :
Comments : Simply amazing service!! Not only did I save $50 on what I would have had to pay elsewhere for this 'Shimano Flight Deck Computer', but I had the item delivered to my doorstep in LESS than 24 hours... Impressed.
07 June, 2006 at 03:05:21
Name/Country: ,
Email :
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Comments :
03 June, 2006 at 03:21:51
Name/Country: Richard, Australia
Email :
Home Page :
Comments : Hi Dean,
Just wanted to say I received the Campagnolo lock-ring on Monday, and it fits and works perfectly. Thanks so much for all your efforts to track down what the problem was with attaching the cassette, and then for sending the lock-ring. Having just built my (dream!) bike, sourcing different parts from different locations, I can honestly say that yours was the most professional bike shop I dealt with. In the future I will definitely be doing more business through your store, and look forward to recommending your shop to friends.
Thanks again for all your work, I'm one very happy customer!
31 May, 2006 at 20:36:21
Name/Country: Craig, Enfield, NSW, Australia
Email :
Home Page :
Comments : Hi Dean,
I just wanted to say THANK YOU for organising prompt delivery of my pump and spray jacket.
I went for a solo ride off-road yesterday. I played around with different tyre pressures and the jacket was great in the cold and wet.
I will shop at www.deanwoods.com.au again. I need a multi-tool. Yesterday I resorted to zip-ties because I had no phillips screwdriver.
Ps. I found your Wikipedia entry and was very excited to learn that I've been dealing with an Olympic Gold Medallist! (Excuse my ignorance)
Have a good day
Craig
31 May, 2006 at 20:31:04
Name/Country: ,
Email :
Home Page :
Comments :
31 May, 2006 at 08:38:28
Name/Country: John, Papakura * Auckland * New Zealand
Email :
Home Page :
Comments : Good morning Ian
Thanks so much for your correspondents time and effort, the DVD have arrived by courier on Sunday safe and sound, your customer service is fantastic and honest, I would have no hesitation in recommending your company, service or products.
Thank you. Very content customer, John
28 May, 2006 at 18:55:57
Name/Country: Steve, Sydney, Australia
Email :
Home Page :
Comments : Hi,
Just to let you know my winter booties and other bits arrived on friday.
Thanks for the fast delivery and excellent service.
see ya
steve
28 May, 2006 at 16:00:41
Name/Country: Leonie Holloway, Australia
Email : leoniemh@bigpond.com
Home Page :
Comments : We purchased an alleycat tal-along bike from your store a couple of weeks ago and just wanted to let you know how thrilled we are with it. It is by far the best present we've ever given our son - his eyes open and he asks to go riding. Thanks heaps. Regards, Dean and Leonie Holloway
28 May, 2006 at 04:00:40
Name/Country: Sophie, Wollongong, NSW, Australia
Email :
Home Page :
Comments : I have finally been able to sit down and thank you for all the tremendous gear you sent to me so promptly! All of the nice “winter warmies” have been excellent so far as well the other products that you were able to get to me so quickly. You run such a fantastic service! I have already recommended your site to my other cycling friends.
See you on the road,
Sophie
25 May, 2006 at 23:48:20
Name/Country: Craig, Sydney, Australia
Email :
Home Page :
Comments : Thanks Dean,
I look forward to receiving my order. Thanks again for your quick replies!
Your website is great. Comprehensive, easy to use and FAR better than everything else out there.
Have a good day mate.
25 May, 2006 at 18:27:48
Name/Country: Andrew, Australia
Email :
Home Page :
Comments : dear dean woods direct,
i received my onguard lock is good condition. thank you for a good service and great price and i shall buy from you again!
kind regards,
andrew
21 May, 2006 at 16:46:54
Name/Country: Randall,
Email :
Home Page :
Comments : Yes the DVD has arrived. Thank you for the speedy service. Im very happy with the products.
09 May, 2006 at 16:41:23
Name/Country: Steven Wright,
Email : Steven.Wright@CSIRO.au
Home Page :
Comments : Fantastic service and delivery. I ordered some new waterproof lights (F&R), and they were delivered next day, and just in time for last Fridays home commute where there was not a square cm dry on me after 25 km. The new lights worked very well.
08 May, 2006 at 19:09:14
Name/Country: Jan,
Email :
Home Page :
Comments : Dear everyone at Dean Woods,
Just a very quick note of thanks for your excellent service. Yesterday afternoon I ordered a Topeak Moonshine Enduro Light Set and it was waiting in my post office box at 10.30am this morning. I could not believe that it was delivered so quickly and....by the way I am absolutely stoked with my new purchase.
Thanks again
Kind regards
Jan
03 May, 2006 at 19:22:12
Name/Country: Dominic,
Email :
Home Page :
Comments : Dear Dean Woods
Can I just say thank you for your prompt delivery of my order over the weekend - the package arrived on Tuesday. Your ordering and delivery procedure is faultless. Well done.
Kind regards,
Dominic
03 May, 2006 at 16:47:10
Name/Country: Helen Curtis,
Email :
Home Page :
Comments : I received my replacement vest today - thank you very much for doing this!
Cheers
Helen
26 April, 2006 at 17:15:44
Name/Country: Matthew Cook,
Email :
Home Page :
Comments : Thank you for your assistance, order arrived today, wed 26th . Good thing too as the mercury is starting to fall. Will be pleased to pull on those arm warmers tomorow !
26 April, 2006 at 17:15:21
Name/Country: Mel Mattingly, Oz
Email : melkay@internode.on.net
Home Page :
Comments : Just found website, very fast and informative on goods,IMPRESSED. Will visit again.
21 February, 2006 at 02:17:48
Name/Country: peter newton, australia
Email : pnew8601@bigpond.net.au
Home Page :
Comments : hi. just received my order-thanks! very impressed with it-more impressed by the fact that you sold it to me at the reduced sale price. much appreciated!! first rate service.... cheers!
23 January, 2006 at 21:09:59
Name/Country: Chris, NSW, Australia
Email :
Home Page :
Comments : I just wanted to drop you a note and say thanks. Not only did you have the
best price I could find but the HRM arrived today, great service.
Thanks, again
Chris
22 January, 2006 at 00:06:03
Name/Country: Christa, Bunbury, WA
Email :
Home Page :
Comments : Hi,
I just wanted to thank you for your prompt delivery service on the product I ordered just 3 days ago.
I ordered a front wheel riser for my fiancé (to go with his new magnetic resistance trainer – Christmas present from me)
on Tuesday, he rang me from home this morning to say it had arrived. It was a surprise for him and now I have scored even more brownie points!
Thanks again.
13 January, 2006 at 00:33:25
Name/Country: Peter,
Email :
Home Page :
Comments : Hi Ian & Dean & crew -
I just want to say thanks very much for your excellent service with this order that arrived today, and also with previous orders, and also for throwing in the cassette removal tool no charge, which was a pleasant surprise and much appreciated.
Regards,
Peter
11 January, 2006 at 17:47:04
Name/Country: Ken Fletcher, Tumut, Australia
Email :
Home Page :
Comments : Have been out bashing around the bush on the the new Felt mountain bike bought from your store recently. It is the right product for me and it certainly was at the right price. Love it! The guys from your store could not have been easier and helpful to deal with. cheers
04 January, 2006 at 18:29:32
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6-8 Handley Street (PO Box 654) Wangaratta Victoria 3677 Australia.