Dean Woods Direct - Guestbook

6-8 Handley Street (PO Box 654) Wangaratta Victoria 3677 Australia.
Phone Orders FREECALL 1800 353 123. Fax Orders (03) 5722 2300.

Dean Woods Direct - Guestbook

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Submitted by

Comments:

Name: Rick

Just received the order - in time to use on the weekend – great service!
Thanks
Rick

Added: September 5, 2008

Submitted by

Comments:

Name: Rob

Hi Ian,

Thank you for a smooth and effortless buying experience.

We are very please with the new handcycle and the proud owner doesn’t stop showing it off J

Thanks you once again,

Rob

Added: August 27, 2008

Submitted by

Comments:

Name: Robert

Thank you very much Ian for your time and great customer service.

I will send you an email once we receive the bike and the new proud owner has taken it out on the first spin.
Cheers;
Robert

Added: August 14, 2008

Submitted by

Comments:

Name: Owain Mr Owain Tilley

Unbelievable - I placed my order yesterday at 1pm and I have the goods in my hands the next day at 11am - great effort guys. Very impressed.

Mr Owain Tilley

Added: July 29, 2008

Submitted by

Comments:

Name: Claire.

Hi,
just to let you know my order arrived this morning.
Thanks for the great service.
Cheers.
Claire.

Added: July 23, 2008

Submitted by

Comments:

Name: Elmer.

Thanks for the follow-up.
Cleat covers received & fit perfectly.
Regards
Elmer.

Added: July 23, 2008

Submitted by

Comments:

Name: Bryce Moorhead
From: Brisbane

Very unimpressed. It is now 6 days since I placed my online order and I still haven't received the goods.

One of the items I ordered was not in stock - but there was no indication on the website to suggest this was the case. The main reason I ordered through Dean Woods was for the overnight delivery promise. I should have just ordered from ebay. At least on ebay you know the item won't be listed if they don't have stock. Surely, an online shop should be able to show inventory numbers?

When I phoned the shop to find out what was going on, the staff didn't seem to have any easy way of checking on my order. They had to take my name and a list of the goods and then say they would phone back once they had chased it up, despite me providing the order number which came in the confirmation email. It seems clear to me that Dean Woods Direct does not have adequate systems in place for providing a reliable online retail service.

Added: July 22, 2008

Submitted by

Comments:

Name: Bruce
E-mail: bcresswell@optusnet.com.au

The service i got from this store was c*** waited two weeks for a pair of arm warmers can not recommend them to anyone.

Added: July 16, 2008

Submitted by

Comments:

Name: Shaun
From: Blue Mountains
E-mail: hazo_massive@hotmail.com

Nevermind my last post, I found the sizing chart for some of the clothing items.